FAQ

Return Policy (Taiwan)

1. Precautions:

• For refunds and returns, you must first call us or use the [Contact Us] function to check and confirm the order with us to ensure the security and fairness of the transaction.
• The maximum return shipping cost is NT$100.

2. Return shipping fee:

• If the product is purchased with the wrong specification or size, the shipping cost will be borne by the buyer.

3. Appreciation period:

• The product has a 7-day appreciation period. To return goods, you must apply for a return of purchased goods and/or a refund before the expiration of the appreciation period.

4. Requirements for returning goods:

• Please do not open or use the product, and maintain the integrity of the product, including the product body, accessories, gifts, outer packaging and invoices.
• The outer box of the product must be intact. Any damage to the outer box may affect the return rights.
• Goods must be properly packaged and returned, otherwise the rights to return or exchange may be affected.
• For returns, an unboxing video must be provided as proof to ensure that the product is in complete condition when unpacked.

Refund and return conditions

1. Refund and return conditions:

• According to Article 19, Paragraph 1, Special Sales (Communication and Access Transactions) of the Consumer Protection Law: consumers may return goods unconditionally within seven days of receipt without any fees or consideration. However, this does not apply if there are reasonable exceptions for communications transactions. Please note that there is a 7-day appreciation period, and the hesitation period is not a trial period.

2. Return product status requirements:

• The product and accompanying items should be kept in their original condition, including the product itself, accessories, gifts, invoices, warranties, original packaging, accompanying documents, etc.
• If the goods or packaging are damaged due to more than necessary inspection or other reasons of the buyer, the return rights will be affected.
• For returns, an unboxing video must be provided as proof to ensure that the product is in complete condition when unpacked.​​​​​​​

Return Policy (International)

1. 30-day return guarantee:

• Products enjoy a 30-day return guarantee (excluding ready-made products). To return goods, you must apply for a return of purchased goods and/or a refund before expiration.
• We do not bear the international shipping costs for returned goods, and the amount of the returned goods will be refunded after deducting a 25% handling fee.

2. Exceptions:

• Finished gun products cannot enjoy the appreciation period service, and cannot accept returns and/or refunds. You can still enjoy the 30-day return guarantee when purchasing other items.
• Ready-made gun products: According to the Ministry of Finance’s Taicai Guanzi Order No. 1111032458, the key points for customs clearance inspection for the import and export of game guns, return requests cannot be accepted.

3. Requirements for returning goods:

• Please do not open or use the product, and maintain the integrity of the product, including the product body, accessories, gifts, outer packaging and accompanying documents.
• Goods must be properly packaged and returned, otherwise the rights to return or exchange may be affected.

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4. Not eligible for refunds and returns:

• Filling in incorrect receiving information can lead to problems in the country's postal service.
• The order was stolen by unknown persons after signing for it.
• State Customs detained the order for unknown reasons.
• If an order is returned due to refusal to pay import taxes, we will not refund the money, including product fees and shipping charges. Please make sure you understand this policy before purchasing.

5. Compensation policy:

• If a customer receives the wrong product due to our shipping error, and the product is a ready-made product that cannot be returned, we are willing to pay bonus points (10% of the purchase price of the product) as compensation. This policy applies to the following situations:
  • The item is defective or damaged during shipping.
  • The seller sends goods that do not meet the agreed specifications (such as wrong size, color, etc.).
  • The product received by the buyer does not materially match the description of the product listed by the seller.

1. Multilingual interface and customer service system

• Our website provides a multi-lingual interface to ensure that customers from different language groups can use it easily. The customer service system can also communicate with customers in various languages ​​to provide considerate and efficient services. .

2. A detailed return policy that truly protects the rights of both parties

• Taiwan 7-day appreciation period/international return within 30 days
• We have formulated a detailed return policy to protect the rights and interests of both parties. Every customer's needs and rights will be carefully considered, allowing you to shop without worries.

3. Assist with international orders and customs negotiations and other import and export issues

• We have many successful experiences in handling international orders and can assist in handling customs transactions and import and export issues. Make sure your order goes through customs smoothly so you can enjoy our products worry-free. If customs cannot be cleared due to local regulations, we will inform you in advance and issue a refund, and we will not send the goods out, so that you have no worries about your rights and interests.

4. iGUN is not just iGUN

• iGUN Airsoft is not only a brand, it is also an agent, wholesaler and retailer. We have cooperated with more than a hundred brands to provide you with the most comprehensive and complete products, allowing you to enjoy the convenience of one-stop shopping.

5. Provide customized product services

• We provide a variety of customized services, including simulated engraving and special painting. In addition, we can also slow down, speed up or remove power from the product according to local regulations to ensure that the product complies with local legal requirements, meet your needs for personalized products, and make your equipment more unique and exclusive.

6. Card swiping has 3D verification, improving transaction security

• Our card payment system is equipped with 3D verification function, which effectively improves the security of transactions and makes your shopping more secure.

7. Quick contact

• You can contact us more quickly through iGUN Messenger. The response time is usually within 1-2 hours, ensuring that your problem can be solved immediately.

8. Provide strong logistics

• We provide strong logistical support, including maintenance services, parts supply, and even online maintenance instructional videos, to ensure that your products are always in optimal condition.

9. Support multiple currencies

• We support transactions in multiple currencies, ensuring you have a smooth shopping experience no matter where you are.

9. Complete order progress notifications and shipment tracking

• We provide complete order progress notification and cargo tracking services, allowing you to keep track of the progress of your order at any time. include:
• Order establishment e-mail notification
• E-mail notification of unpaid orders (once 1 hour and 24 hours after the order is established)
• Card swipe failure notification
• Notification in stock
• Shipment notification, the email provides the delivery order number and delivery progress query link.

1.Official payment account

Bank code: CTBC Bank South Tainan 822

Bank account number: 495540580886

Bank account name: Wuxing Commercial Bank (武星級商行)

2. Common reasons for payment failure and how to deal with them

1. Credit card does not support "3D verification" service:
   • Some credit cards do not support the 3D verification function, resulting in card swiping failure.
2. Credit card 3D verification password is incorrect:
   • The entered 3D verification password is incorrect and the transaction cannot be completed.
3. The issuing bank has not joined the 3D verification system:
   • The issuing bank did not participate in the 3D verification system, causing the transaction to fail.
4. The issuing bank system is busy or the network is congested:
   • The card-issuing bank's system is busy or the network is congested, resulting in long wait times and failure to swipe the card.
5. Unsupported browsers:
   • The bank or credit card organization determines that the browser is not supported, resulting in the transaction not being completed.

If you cannot pay by credit card successfully, please contact the original card-issuing bank or use a credit card from another bank for payment.
3. Account guide for different countries and currencies
Japan (JPY)
• Network: Zengin system
• Payment Type: Only commercial transaction payments are supported
• Personal Bank Account: Receipt will be declined
• Amazon Account Type: Must be set to Savings/Futsu
• Wire transfer: not supported
• Transfer time: 1-2 working days
• Bank name: MUFG Bank, Ltd.
• Bank address: 7-1 Marunouchi 2-Chome, Chiyoda-ku, Tokyo, Japan
United States (USD)
• Internet: ACH or Federal Funds Transfer System
• Payment Type: Only commercial transaction payments are supported
• Personal Bank Account: Receipt will be declined
• Amazon Account Type: Must be set to Savings/Futsu
• Wire transfer: not supported
• Transfer time: 1-3 working days
• Bank name: Citibank
• Bank address: 111 Wall Street, New York, NY 10043, USA
Eurozone (EUR)
• Network: SEPA Credit Transfer (SCT) or SEPA Instant Credit Transfer (SCT Inst)
• Payment Type: Only commercial transaction payments are supported
• Personal bank account: Receipt will be declined
• Amazon Account Type: Must be set to Savings/Futsu
• Wire transfer: not supported
• Transfer time: 1-3 working days
• Bank name: Banking Circle S.A.
• Bank address: 2, Boulevard de la Foire, L-1528 Luxembourg​​​​​​​
United Arab Emirates (AED)

Australia (AUD)
• Network: BECS
• Payment Type: Only commercial transaction payments are supported
• Personal bank account: Receipt will be declined
• Amazon Account Type: Must be set to Savings/Futsu
• Wire transfer: not supported
• Transfer time: 1-3 working days
• Bank name: Citibank
• Bank address: 2 Park Street, Sydney NSW 2000, Australia
Canada (CAD)
• Network: EFT
• Payment Type: Only commercial transaction payments are supported
• Personal Bank Account: Receipt will be declined
• Amazon Account Type: Must be set to Savings/Futsu
• Wire transfer: not supported
• Transfer time: 1-3 working days
• Bank name: Digital Commerce Bank
• Bank address: 736 Meridian Road NE, Calgary, Alberta T2A 2N7, Canada
United Kingdom (GBP)
• Internet: BACS or Faster Payments Service
• Payment Type: Only commercial transaction payments are supported
• Personal Bank Account: Receipt will be declined
• Amazon Account Type: Must be set to Savings/Futsu
• Wire transfer: not supported
• Transfer time: 1-3 working days
• Bank name: Barclays

Order shipment and notification

• After the order is shipped, you will be notified of the shipment by email, and a logistics code will be provided to check the status of the goods.

Delivery method and time

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• Arrival as soon as the next day after shipment

• It will arrive at the pick-up store in about 2 to 3 days after shipment.

• It will arrive at the pick-up store approximately 2 to 4 days after shipment.

• Due to the different customs regulations in each country, we are unable to determine how long shipping time will take. In addition, during the current epidemic, traffic delays occur from time to time.
• Shipping costs include materials or processing fees required to pass customs inspections in each country. For example: installing orange heads, reducing speed or other necessary measures.
• International shipping charges are borne by the consumer.​​​​​​​

Not picked up processing

• If the goods are not picked up within the specified time, the goods will be returned, and all unpicked goods will be dealt with in accordance with the law.
• If it is inconvenient to pick up the goods, you can ask relatives and friends to pick up the goods on your behalf.

Pickup option

• Pickup location: No. 365, Section 2, Haidian Road, Annan District, Tainan City, store name "Wuxingxing".<武星級>
• Appointment pickup time: Monday to Friday AM 10:00 to PM 18:30 (lunch break 12:00 to 1:00).
  • An appointment pick-up system is adopted and no business is open to the public.

• Precautions:
  • The online price and store price of some products may be different.
  • Please contact us in advance to inform us of the products you want and the date and time for pickup to make an appointment.

1. Multilingual customer service and interface

• No matter which language you use, our new official website provides more considerate services and a friendlier interface.

2. Multiple membership benefits

• Become a member and get 100 bonus points
  • Become a member and instantly receive 100 bonus points.
• Enjoy bonus points when shopping
  • Earn bonus points back with every purchase.
• Discount coupons will be given to members in the month of their birthday
  • In your birthday month, we will give you a discount coupon to express your congratulations.
• If you reach the annual consumption limit and become a platinum member in the following year, you will enjoy a 5% discount.
  • If you spend enough in the current year, you can be promoted to a platinum member in the following year and enjoy a 5% discount.
• Free shipping for supermarkets/home delivery with full quota (only in Taiwan)
  • For orders placed in Taiwan, you can enjoy free shipping from supermarkets/home delivery.

3. Three major areas are free to use

• <Audio and Video Zone＞
  • Simple repairs, troubleshooting, kit installation instructions and various tips are all available.
  • Detailed promotional videos on gun equipment maintenance, accessories and kit installation, gun usage and operations, products/gun teams/venues/events, etc.
• <Second-hand auction area>
  • Clean out old equipment or find treasures. From guns to equipment, everything is resold and purchased, no longer letting them sit idle in the corner.
  • When listing sales or acquisitions, only 10 bonus points will be deducted each time.
  • Website product listing conditions:
    • Shelf date and product description: Clear product description and shelf date must be provided when listing to ensure that the information is accurate.
    • Mobile phone SMS authentication: To list products, you need to complete mobile phone SMS authentication and allow IP location record tracking to facilitate the police to handle transaction disputes.
    • iGUN website purchase record: Products must be purchased on the iGUN website and the transaction completed to ensure the security of the transaction.
    • Shelf review standards: The following situations may result in failure to review and list:
      • Suspected to be lethal
      • Gun type is sensitive
      • Graphics and text do not comply with specifications
      • Duplicate post
      • The photo is not clear
• <Article Area>

• Provides 5 major edition areas, all free to publish and view:
  • Gun team/venue/activity information: Free promotion of gun team recruitment, venue promotion, survival game activities, and introduction to game venues across Taiwan.
  • Cultural and Creative Zone (Jokes/Novel): Submit jokes and novels, and participate in exchanges between literary and youth groups.
  • Survive by the whine: All posts are posted anonymously in the forum, providing a place to vent daily dissatisfaction.
  • Friends Unboxing/Hala Communication Area: Update detailed product introductions, in-depth analysis and usage experience to learn about information before purchasing.
  • Survival Classroom: Answer various questions and learn about Airsoft survival games, including gun and equipment purchasing guides, survival game playing methods, basic survival knowledge, etc.

• This store does not provide any modification services. Any modification without authorization will require you to pay your own legal responsibility!!
• All guns are legally manufactured by the original factory. Please feel free to buy.
• The product will have color differences due to the color tone of the website and the lighting of the shooting. The color of the actual product shall prevail.
• Those who can accept the above statement are subscribing. Subscribing is deemed to be agreement.
• If you purchase more than two items, please put the items in the shopping cart before checking out. Thank you.